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Warranty Repairs & Returns

Warranty

 Gil Zohar jewelry is personally designed by the artist Gil Zohar, and 100% handcrafted by Gil’s dedicated team.

Gil Zohar art is handcrafted so there will be slight variations from piece to piece. These do not reflect product flaws, but instead make each piece unique. Should your jewelry become damaged due to defects in workmanship, the item will be repaired and if needed, replaced. By treating your Gil Zohar with the utmost care, you will be able to enjoy our jewelry for many years to come.

Please note, the Gil Zohar art warrantee is limited to pieces for which you are the original owner, and is not valid on pieces bought through resale websites or second-hand shops.

 

Caring for your Gil Zohar art

  • Treat your jewelry carefully.

  • Avoid direct contact with sprays—hairspray, perfume, etc.

  • Remove your jewelry while showering, swimming, and exercising.

  • Do not place directly in water.

  • Never use detergents, or any chemical cleaners or polishes.

  • Clean gently with a soft, dry cloth.

  • Store jewelry flat in its box to prevent damage.

 

Repairing your Gil Zohar art

  • Repairs are limited to the original owner, and are not valid for resale pieces.

  • Repairs are not valid if your piece has been repaired or had workmanship done outside of Gil Zohar.       Important: Do not try to repair on your own.

  • Repairs covered by our Warrantee include damage due to defects in workmanship.

  • When returning an item, please use a method of shipping that you can track as we cannot be responsible for items we did not receive.

  • Repairs and any special requests such as special services & custom orders may take 6-8 weeks to be returned.

 

Sending your jewelry to Gil Zohar for repairs

  1. Download & Complete our Repair/Special services/Return form.

  2. Place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry. 

 

Mailing address indicated in form.

Returns & refunds

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Gil Zohar within 2 business days of shipping date (date of invoice) subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. 

because of the fact that our items are custom made they are not returnable or refundable unless there is a defect in the manufacturing.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.

Conditions

Please read all conditions below. If conditions are not met, Gil Zohar reserves the right to refuse the return.

  • All returned items must be unused, in new condition. No returns on Products which have been worn and/or show any signs of use.

  • All returned items must be in their original unaltered box and must include all packing material & the product card.

  • Gil Zohar is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

  • Special Order merchandise or any item indicated on the website as non-returnable cannot be returned.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Returning Jewelry/Statues to Gil Zohar

  1. Download & Complete our Repair/Special services/Return form

  2. Place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry.

Mailing address indicated in form.

Instructions for Requesting a Special Service

  1. Download & Complete our Repair/Special services/Return form

  2. If special service includes shipping your item to Gil Zohar, please place the form and your jewelry in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewelry. 

Mailing address indicated in form.

 
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